Microsoft Dynamics 365 Blog

A look into the world of Microsoft Dynamics.

How to Use Microsoft Dynamics for Your Accounting Team

Posted by Alanna Friedberg on Nov 28, 2023 10:00:00 AM

As the business landscape evolves, accounting teams encounter new challenges in managing financial data. They also must navigate various regulatory requirements. Company leaders often tap them as a resource to help with organizational decision-making. Meeting these demands requires the help of future-facing technology. Microsoft Dynamics accounting solutions like Business Central provide organizations with powerful financial management capabilities.

Read More

Topics: Microsoft Dynamics

What Is the Industrial Metaverse that Dynamics 365 Is Embracing?

Posted by Alanna Friedberg on Nov 21, 2023 10:00:00 AM

The term “metaverse” has become synonymous with gaming and virtual reality in recent years. It’s hard for a lot of people to understand how to apply the concept to everyday life in a practical way. It helps to think of the metaverse as a movement versus a specific market niche. The industrial metaverse leverages immersive technology in the cloud to redefine how people and machines work together. Microsoft looks to embrace the promise of the industrial metaverse to improve how the world functions.  

Read More

Topics: Dynamics 365

Dynamics AX vs. 365: Do You Need to Upgrade?

Posted by Alanna Friedberg on Nov 14, 2023 10:00:00 AM

For years, Dynamics AX’s robust enterprise resource planning (ERP) capabilities provided enterprise users the tools to manage critical business functions like finance, e-commerce, retail, and project management. As the landscape continues to evolve with the introduction of new technology, Microsoft sees Dynamics 365 as the future of ERP solutions.

Read More

Topics: Dynamics 365

What Role Does AI Play In Warehouse Management?

Posted by Alanna Friedberg on Nov 7, 2023 10:00:00 AM

Today’s fast-paced business landscape makes efficient warehouse management more critical than ever. Companies looking to remain competitive can’t afford to get bogged down in traditional manual processes. They’re often error-prone and slow, leading to a lot of wasted time, money, and resources.  

Read More

Topics: Dynamics 365

What Makes Microsoft Dynamics a Powerful Customer Insights Platform?

Posted by Alanna Friedberg on Oct 10, 2023 10:00:00 AM

Microsoft Dynamics 365 has consistently recognized the need to allow businesses to learn everything they can about their customers. The Customer Insights platform provides customer service representatives and their managers with AI and analytics tools that help them make decisions to boost customer satisfaction. These features were made available within the Dynamics 365 Customer Service module.

Read More

Topics: Microsoft Dynamics

How Will Microsoft Sales Copilot Help Businesses?

Posted by Alanna Friedberg on Oct 3, 2023 10:00:00 AM

Salespeople would love to spend most of their time engaging with customers and helping them find a product that makes them happy. In reality, a lot of the sales day is taken up with administrative tasks that involve a lot of data entry into a CRM and email composition. That’s time lost that could be used to meet new customers.

Read More

Topics: Microsoft Sales

A Guide to Microsoft Viva Sales (Microsoft Sales Copilot)

Posted by Alanna Friedberg on Sep 26, 2023 10:00:00 AM

Sellers must focus on building customer relationships and getting the information necessary to close a deal. Because of the time it takes to complete administrative tasks, sellers often spend less than 40% of their time selling. Instead, salespeople spend most of the day composing emails and ensuring they’ve accurately updated the business customer relationship management (CRM) system.

Read More

Topics: Microsoft Dynamics

What to Expect in Microsoft Dynamics 2023 Release Wave 2

Posted by Alanna Friedberg on Sep 19, 2023 10:00:00 AM

After introducing new AI advances within the Dynamics environment during Wave 1, Microsoft continues to expand its use of AI as the company rolls out Dynamics 2023 release wave 2. This phase introduces new and enhanced features for Dynamics 365, Viva Sales, and the Supply Chain platform. Users should see updates rolling out between October 2023 and March 2024. There are new innovations designed to provide organizations with the capabilities needed to transform how they do business.

Read More

Topics: Dynamics 365

What Copilot AI Brings to Microsoft Dynamics 365 ERP

Posted by Alanna Friedberg on Sep 12, 2023 10:00:00 AM

It seems like the only thing anyone’s talking about is the influence of artificial intelligence (AI). We’ve seen companies start integrating AI technology into customer service processes. Microsoft Copilot AI allows businesses to leverage the power of AI into Dynamics 365’s enterprise resource planning (ERP) capabilities. You can reduce manual labor and allow workers to spend more time on critical aspects of their jobs. Let’s look at what you can accomplish with Microsoft Dynamics 365 ERP and AI.

Read More

Topics: Microsoft Dynamics ERP

How AI Can Improve Supply Chains

Posted by Alanna Friedberg on Sep 5, 2023 10:00:00 AM

The past few years have seen supply chains challenged like never before. Even though we’re past the worst effects of the COVID-19 pandemic, there are still other issues to address. Many businesses have learned that they need technology capable of helping them adapt to changes and achieve a higher degree of supply chain resilience. Microsoft wants to help companies to accomplish this by using artificial intelligence (AI) in the Dynamics 365 ecosystem. Let’s look at what you can achieve with AI in supply chain management. 

Read More

Topics: Dynamics 365